Tag: Sales

I’m in marketing, you want management

February 5, 2026

I began my career as a full-time minister of the gospel in the 1970’s. I have been studying and learning my trade for over five decades. When I think about what I knew then, I am amazed at how little it was. As I ponder my entry into the presence of God, at the time of my death, in another forty or fifty years, I consider how small my grasp of who God really is. At that time, I will join those same people who taught me about him sixty years ago.

When I started my journey through God’s word, I was in my teens. My life of service and ministry has taught me a great deal. Years ago, a friend asked me why God did certain things. The question was about why bad things happen to good people. I did not know the answer. I still do not understand everything about Jehovah. My answer to these inquiries is the same as on that day. “I’m in sales; you want management.”

The ones who are in the upper echelon of every Christian denomination should use the same response. Even the Pope is a representative of Jesus Christ and not the head of the church. We forget that. We try to defend Yahweh and His actions. That is not our job. Our job is to explain what we find in the Bible. I do need to explain to you why things happen the way they do in our world today.

Those are the things that I am still learning from the scriptures. He tells us who He is and why He must work the way He does. My job is to listen to what He says and share those thoughts with you. My ideas are not original. Many others can tell you exactly what I am saying. I may express it differently from others.

Your job is to take what I and other ministers or scholars tell you and check the Bible to be sure we know the Lord the way He reveals Himself in the Word. You do not want to believe in Him because of incorrect information. One of the first things I must tell you is some of the things that He will not do when you become a born-again believer.

As a salesman in the secular world, my job was to promote the products I sold. My employer was wrong if he or she wanted me to lie about the advantages of those items. To be able to tell them what it would do and what it would not do, I had to study the information that was provided about it. I read specification sheets, technical data sheets, and catalogs. I even looked at items being used by customers and, in some cases, used them myself to understand how they performed. I have done exactly that for over fifty years with God.

You will not become perfect. That means you will continue to sin. I know some teach that if you cannot stop sinning, you are not really a believer. Read the Bible. It tells us that if you say you are no longer sinning, you are deceived. Jesus died for our past, present, and future errors.

You will have trials, and others will not treat you perfectly. This is the way it works with fallen humanity. I’m sorry it must be this way, but it just is. Christ can help us get through the tough times if we will let Him.

©Copyright 2026 by Charles Kensinger

CUSTOMER SERVICE

May 23, 2025

Twenty-five years working for a power transmission distributor starting in purchasing, going to sales both inside and outside, and taking the office manager position which led to the operations manager, has put me in a unique place to know what customer service should be and what it usually is not. What we strive for is treating the one we are serving in a way that would be pleasing to ourselves, if in their shoes. That is the Golden Rule. “Do to others as you want them to do to you.” (Matthew 7:11-13)

I say we strove for that knowing that often that high peak is not attained. The difficulty there was in recognizing what was needed to please the one we served, not in identifying who the customer was. In purchasing it may appear that we do not need to supply customer service because we do not have any customers. My philosophy is shared by many in the purchasing profession. Our customers are those who have requested products or services ordered by us.

We indeed work for the same company they do. It is also true that not respecting the person and delivering the needed outcome may adversely affect our employment status. Aside from the possibility of reprimand or even termination, I strive to deliver my “customers” the best service I can because my work is to be “as unto the Lord”. (Colossians 3:23-24)

I never had a job title of customer service representative (CSR). One of my managers referred to me as the best CSR in his region. He pointed out to me that I was not one of the best salespeople. That disqualified me for being given a position that was considered a sales job. My title at one point was sales service specialist. This was what others called a salesman.

One radio host is well known for talking about customer no-service. What he wants us to realize is that companies we deal with do not put service ahead of getting the order. This manager of mine showed me that the most important part of what our employees did was to close a deal. Service was not important.

This was the same company that issued business cards that had sales service specialists on them, not salespeople. I call this hypocrisy. This is saying one thing but doing the opposite. I left that company and returned to purchasing and retired as a purchasing manager almost twenty years later.

Instead of overseeing delivering the best service for a company I became the one that judged if this business and others employed those that gave the quality of product and service that I had proven that I would give. I believe the customers lost on that transaction.

©Copyright 2025 by Charles Kensinger

I’m in marketing, you want management

July 30, 2022

I began my career as a full-time gospel minister in the 1970s. I have been studying and learning my trade for over four decades. When I think about where I was then, I am amazed at how little I knew. As I ponder my entry into the presence of God, at the time of my death, in another forty or fifty years, I consider how small my grasp of who God really is. At that time, I will be introduced to Him by those same people who taught me about him sixty years ago.

When I started my journey through God’s word, I was in my teens. My life of service and ministry has taught me a great deal. Years ago, a friend asked me why God did certain things. The question was about why bad things happen to good people. I did not know the answer. I still do not understand everything about Jehovah. My answer to these inquiries is the same as on that day. “I’m in marketing, you want management.”

The ones who are in the upper echelon of every Christian denomination should use the same response. Even the Pope is a representative of Jesus Christ and not the head of the church. We forget that. We try to defend Yahweh and His actions. That is not our job. Our job is to explain what we find in the Bible. I do need to explain to you why things happen the way they do in our world today.

Those are the things that I am still learning from the scriptures. He tells us who He is and why He must work the way He does. My job is to listen to what He says and share those thoughts with you. My ideas are not original. Many others can tell you exactly what I am saying. I may express it differently from others.

Your job is to take what I and other ministers or scholars tell you and check the Bible to be sure we know the Lord the way He reveals himself in the Word. You do not want to believe in Him because of incorrect information. One of the first things I must tell you are some of the things that He will not do when you become a born-again believer.

As a salesman in the secular world, my job was to promote the products I sold. My employer was wrong if he or she wanted me to lie about the advantages of those items. To be able to tell them what it would do and what it would not do I had to study the information that was provided about it. I read specification sheets, technical data sheets, and catalogs. I even looked at them being used by customers and in some cases used them myself to understand how they performed. I have done exactly that for over fifty years with God.

You will not become perfect. That means you will continue to sin. Jesus tells us He is the Way, the Truth, and the Life. I have learned that if you do not believe this, you are in trouble. If you miss the straight and narrow way He spoke of, you miss Heaven which is where He lives. Not following the Truth means you are following lies. Missing Life will end in eternal death.

This death is a complete separation from Jehovah. Have you felt an emptiness in your soul? Do you ever feel like you are spiritually dead? Our Lord said that we must be born again. That is because the human spirit died in the garden when the original people disobeyed God. You want a life with Him not death without Him.

©Copyright 2022 by Charles Kensinger